Customer Service

We aim to create a pleasant, healthy, and wonderful smart life for every customer. To achieve this, we not only strive to research and develop higher-performance massage products, but also work hard to provide more comprehensive and professional services, allowing every customer to experience how technology enhances life's enjoyment and brings more fun to their lives.

Professional consultation

Our health advisors are happy to answer your questions to help you better enjoy our products and enhance your massage experience.

Free home delivery

When you purchase an OGAWA massage chair, we provide professional home delivery service, ensuring the product arrives at your residence in perfect condition, freeing you from any transportation worries.

Free on-site installation and testing

When you purchase an OGAWA massage chair, we will provide a complimentary professional on-site installation and basic testing service to ensure you can comfortably enjoy the optimal benefits of your massage product.

Disposal of old chairs

For every purchase of an OGAWA massage chair, a one-time free old furniture removal service is available. To cater to your needs, we also actively assist in providing old furniture removal services at an additional charge, all in an effort to ensure you have a better experience.

Relocation and dismantling

If you are moving or need to relocate for other reasons, we can provide a one-stop service for on-site transportation, re-disassembly/assembly, and testing, helping you handle your relocation needs with ease.

Maintenance and Repair

We have a professional product technical team that provides up to two years of product warranty and on-site service to resolve your product issues and restore them to normal operation.